Account & Data Deletion
You may request deletion of your Ascend Jvian account and associated personal data.
How to submit a request
- Email support@ascendjvian.com; or
- Call +603-8889 3425 from Monday–Friday, 8.00am–8.00pm; or
- Write to ASCEND JVIAN SDN. BHD., No. 3, Jalan Bangsar, KL Eco City, 59200 W.P. Kuala Lumpur, Malaysia.
Include your name, registered mobile number and a clear request to delete your account. Do not send your password, PIN or one-time password.
If the app offers account creation, an account deletion option will also be made available from within the app.
What happens next
We verify that the request comes from the account holder, review outstanding transactions or obligations, close the account where permitted, and delete or anonymise personal data that is no longer required. We will provide the request status and confirm the outcome through an appropriate contact channel.
What is deleted
Subject to legal and operational requirements, deletion covers account profile information, preferences and service records that are no longer needed to provide a service, resolve an issue or comply with law.
Information we may need to retain
Some records may be retained for periods required by applicable financial, anti-money-laundering, identity-verification, tax, accounting, fraud-prevention, dispute-resolution or other legal and regulatory obligations. Retained information is restricted to those purposes and deleted or anonymised when the applicable period ends.
Need help?
Visit Ascend Jvian Support or read our Privacy Policy.