ajascendjvian
APP HELP & SUPPORT

How can we help?

Contact Ascend Jvian about account access, payments, orders, app services or general feedback.

Office hours

Monday–Friday, working days only
9.00am–5.00pm

Write to us

No. 3, Jalan Bangsar, KL Eco City, 59200 W.P. Kuala Lumpur, Malaysia
FREQUENTLY ASKED QUESTIONS

Find the right next step.

Account and login

For access or verification issues, call our support line. Never share your password, PIN or one-time password with anyone.

Payments and e-wallet

Keep the transaction reference and time available when reporting a payment or wallet issue.

Orders and services

For an order, ticket, delivery or mobility issue, have the relevant booking or order reference ready.

Privacy

Read how we handle personal data and how to exercise your privacy rights in our Privacy Policy.

View Privacy Policy →